Black & McDonald Limited
Construction • Energy • Engineering
Black & McDonald Limited is an integrated, multi-trade service provider that delivers high-quality construction, facilities management, and technical solutions to government and industry clients across North America. With over 100 years of experience, the company oversees full project and asset lifecycles, ensuring operational excellence in areas including multi-trade construction, utility services, and engineering. Their mission emphasizes relationships built on quality and customer focus, as they continue to innovate with sustainability initiatives and advanced technical solutions.
Centralized Call Centre Representative – Nightshift
October 25
🗣️🇫🇷 French Required
Black & McDonald Limited
Construction • Energy • Engineering
Black & McDonald Limited is an integrated, multi-trade service provider that delivers high-quality construction, facilities management, and technical solutions to government and industry clients across North America. With over 100 years of experience, the company oversees full project and asset lifecycles, ensuring operational excellence in areas including multi-trade construction, utility services, and engineering. Their mission emphasizes relationships built on quality and customer focus, as they continue to innovate with sustainability initiatives and advanced technical solutions.
📋 Description
• Answer telephones, order taking, file organization, and operation of office equipment • Handle internal and external customer inquiries both by telephone and by email • Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and/or forwarding requests • Identify and escalate issues according to contract and/or priority • Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders, and overall operation of CMMS • Follow up on customer calls where necessary • Pass on customer complaints to respective project managers • Document all call information according to standard operating procedures, including but not limited to the call software or call logs • Produce call reports as required • Organize and maintain various filing systems • Assist in “working alone” procedure or site personnel • Update job knowledge by participating in educational opportunities
🎯 Requirements
• 2-3 years of related call centre, customer service, or dispatching experience • Must be available and open and flexible to working different shifts • Must be able to effectively communicate • Proficient in Microsoft Office including Excel, Outlook, and SharePoint • Proficiency in French, both written and spoken, is an asset but not required • JD Edwards experience is an asset • Ability to type a minimum of 50 WPM accurately
🏖️ Benefits
• Remote work location is within the Montreal Area, New Brunswick and Ontario • Enhance organization reputation by accepting ownership for accomplishing new and different requests • Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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