Client Success Architect

🔥 14 hours ago

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Blackpoint Cyber

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51 - 200 employees

💰 $190M Series C on 2023-06

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber experience and knowledge of malicious tradecraft to help MSPs safeguard their infrastructure and operations.

📋 Description

• Act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives • Translate technical adoption into measurable business outcomes • Anticipate partner constraints and flag risks proactively • Provide tactical recommendations grounded in documented best practices • Build and maintain multi-threaded relationships • Conduct structured risk assessments across assigned partners to identify retention risks • Work closely with GTM, Product, Engineering, and Support teams to align on partner needs

🎯 Requirements

• Strong technical proficiency in cybersecurity and MSP environments with experience in customer-facing technical roles • Proven track record driving customer value, adoption, and engagement • Ability to navigate complex customer environments and communicate effectively across personas • Experience in cybersecurity or adjacent technical domains preferred • Excellent written and verbal communication skills • Bachelor's Degree or equivalent experience • Comfortable working independently and remotely

🏖️ Benefits

• Health, Vision, Dental, and Life Insurance plans • 401k plan • Discretionary Time Off • Other minor perks