Senior UX Strategist – Contract

🕒 January 23

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Blenderbox, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

Government • Design • Technology

Blenderbox, Inc. is a human-centered design agency specializing in transforming government systems and services to enhance efficiency and user-friendliness. Founded in 2000, Blenderbox focuses on civic engagement, creating accessible technology and improving the customer experience for public services. The company is proud of its WBE and SBA Woman-Owned Small Business certifications, and it actively works on reducing administrative burdens by digitizing complex paper-based systems. Blenderbox is committed to designing government services that citizens will love to use, with a strong emphasis on equity, access, and operational efficiency.

📋 Description

• Own experience strategy end-to-end across complex digital projects • Lead stakeholder research, discovery interviews, and requirements gathering in ambiguous or politically complex environments • Synthesize user needs, business goals, policy constraints, and technical realities into clear, defensible experience strategy • Define experience principles, success criteria, and structural approaches that guide design and delivery • Develop and own UX artifacts including personas, user journeys, service blueprints, workflows, and information architecture • Define content strategy as part of the overall UX approach, focusing on structure, hierarchy, sequencing, and clarity • Create and document content models that support scalable, reusable, and accessible user experiences • Define UX and content strategies that account for underlying data models, CMS structures, system integrations, and technical constraints • Shape UX strategy for CMS-backed and data-driven digital systems, including public-facing experiences and supporting administrative or operational interfaces • Collaborate with UX/UI Product Designers to ensure design systems and component patterns align with experience strategy, content models, and system requirements • Provide strategic guidance and quality oversight throughout design and implementation • Collaborate with engineers and technical leads to anticipate risks and ensure strategies are feasible and sustainable • Lead or co-lead client workshops and presentations, clearly communicating recommendations, tradeoffs, and rationale

🎯 Requirements

• Significant experience (typically 10+ years) in UX strategy, experience design, or a related discipline • Demonstrated experience owning UX strategy for complex, CMS-backed and data-driven digital systems • Strong background in information architecture, content modeling, and system-level UX thinking • Proven ability to operate independently and lead strategy without close oversight • Comfort navigating policy-driven, regulated, or enterprise environments • Strong client-facing communication skills, including facilitating workshops and presenting strategy • Working knowledge of how content models, data structures, roles, permissions, and system constraints influence user experience • Familiarity with accessibility standards and inclusive design practices • Experience working with government, education, or other public-sector clients is strongly preferred.

🏖️ Benefits

• Flexible work arrangements • Professional development • Remote work options