Technical Customer Success Manager

🔥 0 minutes ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blockaid

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

💳 Fintech

💰 $33M Series A on 2023-10

Cybersecurity • Fintech

Blockaid is a security company focused on protecting web3 users from scams, phishing, and hacks. Their leading security tools are designed to stop malicious transactions before they occur, emphasizing the importance of safety in the blockchain and web3 environments.

📋 Description

• Own customer relationships and serve as the go-to person for customer needs, priorities, and technical setups • Lead customer onboarding and integration, taking new customers live quickly and effectively • Help customers understand how Blockaid's product integrates with their environments • Advise and educate customers as a blockchain-savvy guide • Run training sessions, product demos, and proactive check-ins • Identify risks before they become problems and proactively manage customer health, product usage, and long-term success planning • Collaborate cross-functionally with Product, Engineering, and Customer Success teams • Read technical documentation and debug integration issues with customers without writing production code • Shape the Customer Success function as one of its first hires

🎯 Requirements

• 4+ years of quota-carrying experience as an Account Executive, selling SaaS, PaaS, or IaaS to enterprises and C-level executives • Proven track record of sourcing, developing, negotiating, and closing large-scale enterprise technology deals • Strong knowledge of and passion for the crypto, blockchain, and Web3 ecosystem • Familiarity with sales qualification frameworks, such as MEDDPICC and Value Selling • Demonstrated success in creating long-term account strategies and driving deep technology adoption • Cross-functional selling experience, collaborating across technical (R&D/Product) and business stakeholders • Excellent listening, verbal, and written communication skills, with the ability to translate complex customer pain points into value-driven solutions • Self-starter attitude and ability to execute new ideas autonomously in a fast-paced, hyper-growth startup environment • Strong proficiency in CRM systems and modern sales tools, including forecasting, dashboards, and reporting • Experience with modern sales technology stacks, such as SFDC, Gong, Granola, Claude, or advanced CRM configuration

🏖️ Benefits

• Remote work arrangement • Opportunity to work alongside the local team in Singapore • Work focused on APAC and regional clients • Ownership and autonomy in a fast-paced, hyper-growth startup environment