Regional Service Manager – Biomedical

🔥 10 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $90k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Block Imaging

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

⚕️ Healthcare Insurance

Healthcare Insurance

Block Imaging is a company dedicated to the buying, selling, and servicing of medical imaging equipment worldwide. They specialize in providing used and refurbished imaging systems and parts, with a comprehensive stock of over 300 systems and 35,000 parts. Block Imaging places a high priority on customer success and satisfaction, offering services such as project coordination, equipment servicing, and importation support. They aim to give imaging equipment a second chance at life while emphasizing the importance of people and integrity in their operations. Block Imaging also provides extensive resources and learning centers to assist with imaging projects.

📋 Description

• Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery. • Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently. • Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution. • Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals. • Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success. • Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications. • Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team. • Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment. • Lead and develop team members by setting clear direction, priorities, and expectations; providing regular feedback; and modeling organizational values to foster a healthy, trust-based culture of accountability and growth. • Driving and vehicle operation are essential functions of this role. • Other duties as assigned.

🎯 Requirements

• Preferred Experience 3-5 years experience in service management or equivalent experience. • Ideal candidate will have leadership experience from within Biomedical / Clinical Engineering Technology Education (or equivalent experience) • Bachelor’s degree in business or equivalent preferred. • Preferred Certifications N/A

🏖️ Benefits

• Health, Vision, Dental & More : We provide competitive insurance options, including medical, dental, and vision coverage. • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses • Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community. • Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals. • 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training. • Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members. • Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization. • Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team. • Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.