Strategic Account Manager - Major Accounts

July 15

Apply Now

Receive Emails with Similar Jobs

Bloomreach

WebsiteLinkedInAll Job Openings

eCommerce • SaaS • Artificial Intelligence

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

💰 $30M Debt Financing on 2022-10

📋 Description

• Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. • Major Accounts is an exciting and rapidly growing division within our EMEA Account Management revenue business. Reporting to the Vice President, the Enterprise/Strategic Account Director will collaborate with both internal support teams and external partners to offer market-leading technology and strategic guidance to our key customers.

🎯 Requirements

• 6+ years of experience in Account Management, Sales, Consulting and managing an enterprise-level book of customers. Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred. • Proven expertise in strategic account planning, leveraging an internal and external ecosystem — including partners, executives, and cross-functional teams — to meet customer objectives. • Professional seller with a proven history of consistently exceeding quota. • Someone who is able to clearly articulate how they have built and expanded existing client relationships into new markets and/or group expansion success stories. • Experience working with SDR outbound functions as well as supporting teams including; Customer Success, Partnerships, Solutions, Marketing and commercial support teams. • Proficiency in analytics and statistical knowledge, particularly in analyzing eCommerce data, AB testing, and conversion metrics. • Deep customer-centric focus: anticipates long-term client needs, addresses underlying concerns beyond immediate asks, and proactively seeks opportunities to drive additional value. • Strong collaborator who facilitates group alignment, provides constructive feedback, and ensures all stakeholders can contribute meaningfully to outcomes. • Entrepreneurial mindset: embraces new challenges, adapts quickly to change, builds diverse networks for idea generation, and drives outcomes through innovative thinking. • Strategic thinker who exercises sound judgment, evaluates options in ambiguous situations, and aligns recommendations to broader organizational context and priorities. • Demonstrated executive presence and subject matter expertise: able to understand and address complex stakeholder needs while building strong business relationships at the executive level. • Outstanding written and verbal communication skills, with the ability to clearly articulate SaaS investment value and ROI. • Proficient with CRM, forecasting, and productivity tools. • Willingness to travel regularly as required.

🏖️ Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. • We believe in flexible working hours to accommodate your working style. • We work virtual-first with several Bloomreach Hubs available across three continents. • We organize company events to experience the global spirit of the company and get excited about what's ahead. • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. • The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5