Support Operations Engineer

🔥 1 minute ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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blueAPACHE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

blueAPACHE is a leading mid-market IT service provider that offers a wide range of managed services, cloud solutions, connectivity services, and unified communications to businesses globally. Their proprietary emPOWER reference architecture enables organizations to securely and efficiently access their business systems and applications anytime, anywhere, using a flexible 'pay-as-you-grow' model. blueAPACHE emphasizes a consultative approach and is recognized for its innovative IT-as-a-service solutions that enhance customer growth and experience. With a focus on providing proactive end-to-end global support and robust security offerings, blueAPACHE collaborates with global industry specialists to deliver value to their clients.

📋 Description

• Provide technical support and troubleshooting assistance to clients • Ensure prompt resolution of clients' IT issues • Work closely with the Service Desk and other internal teams • Identify and address problems • Escalate complex issues when necessary • Maintain a high level of customer satisfaction

🎯 Requirements

• Previous experience in a similar role, providing IT support and troubleshooting • Strong knowledge of desktop support and software applications • Experience with network troubleshooting and basic understanding of LAN/WAN • Proficiency in Windows, macOS, and Linux operating systems • Excellent problem-solving and communication skills • Ability to work well in a team and collaborate with different departments • Employment subject to Police Clearance Checks

🏖️ Benefits

• Opportunity to continually expand technical expertise • Virtual interview options • Supportive and rewarding environment • Flexible work arrangements, including hybrid and work from home arrangements • Regular social events • Ongoing training and development, including paid certifications • Quality hardware and laptop provided • Employee referral program with payment for successful referrals