Enterprise Support Engineer

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April 23

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BlueCat

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Enterprise • Telecommunications • Security

BlueCat is a company that specializes in network modernization and management solutions, focusing on DNS, DHCP, and IP Address Management (DDI). It provides unified and discrete SaaS solutions to optimize and secure enterprise networks, helping with network automation, multicloud management, and threat protection. BlueCat's products are tailored for large enterprises and include features for network observability, health, and automation. The company also emphasizes security, compliance, and performance across its network infrastructure services, and it continuously adapts its offerings to support changing network requirements, such as cloud adoption and remote work trends.

201 - 500 employees

Founded 2001

🏢 Enterprise

📡 Telecommunications

🔐 Security

💰 Secondary Market on 2022-06

📋 Description

• BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment for outcomes that drive your business forward. • At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. • We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. • By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion. • We are looking for an Enterprise Support Engineer to join our Customer Care department! • Here is what you need to know about our Customer Care team: We are a technologically savvy and proactive team dedicated to outstanding customer experiences. • We love problem solving and we take pride in being the face of BlueCat for our customers. • We enjoy and thrive off of receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s front line warriors! • As a Enterprise Support Engineer (ESE), you will work directly with dedicated strategic enterprise customers to anticipate, identify and address their technical concerns. • Every day will bring new and exciting challenges. You will partner with dedicated clients and help them optimize the use of BlueCat products and services by understanding the customer’s request thoroughly combined with in-depth technical knowledge.

🎯 Requirements

• You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company • You are proactive; a tenacious self-starter to the core • You are technically savvy with a deep knowledge of networking protocols and experience in debugging network issues (packet capture and analysis, etc.) • You have strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog, etc.) and a thorough understanding of DNS, DHCP & Linux with 5+ years’ experience • You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences • You have a passion for constant improvement - always looking to do things better (both personally, as part of a team and for the company) • You are capable of prioritizing and allocating resources to / focus efficiently on multiple projects • You have experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service

🏖️ Benefits

• A Professional Development Budget • Dedicated Wellness Days and Wellness Week • A Lifestyle Spending Account • An Employee Recognition Program