Cloud Customer Success Manager

October 29

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Blue Mantis

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Cybersecurity • Enterprise • SaaS

Blue Mantis is a versatile IT solutions company specializing in optimizing IT environments for cost efficiency and security. They provide managed services, cybersecurity and risk management, cloud solutions, carrier services, networking, and datacenter modernization. With expertise across multiple industries including finance, healthcare, public sector, and manufacturing, Blue Mantis tailors its services to fit the unique needs of its clients. Their aim is to drive digital transformation and foster innovation while prioritizing employee productivity and business growth. Blue Mantis also emphasizes the importance of creating modern workspaces and enhancing developer experiences. Their broad capabilities and strategic focus make them a valuable partner in navigating complex IT landscapes.

201 - 500 employees

Founded 1993

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities. • Manage a small team of Customer Success Account Managers (CSAMs). • Collaborate with peers, managers, and direct reports to steer our CSP operations. • Act as liaison between customer, company and 3rd party vendors, managing/escalating issues from report to resolution. • Maintain task lists and follow up on tasks to ensure nothing is lost. • Build and maintain a trusted advisor relationship with our customers. • Maintain well documented checklists, procedures, processes, and policies to allow for compliant, best-practice, deployment of cloud resources. • Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction.

🎯 Requirements

• 5+ years of experience as a customer success manager supporting customers with AWS/Azure/Office365 environments. • Experience and leadership skills to motivate teammates to deliver high quality results in a fast-paced work environment. • BS Degree in Business or a Technology related field; graduate degree appreciated. • Previous experience optimizing workflows and implementing process improvement. • Superior technical and business problem-solving skills and judgement. • Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels. • Ability to prioritize and manage competing demands. • Experience working with Clients on business solutions. • Either possess or be willing to achieve FinOps, AWS and Azure certifications. • Either possess two years’ prior experience with public cloud billing and licensing models or be willing to learn. • Either possess prior experience working in the AWS Management Console and Azure Portal or similar Cloud Portals & Consoles or be willing to train.