Customer Success Manager, Merchant Services

🕒 May 13

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Versapay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

B2B • Fintech • SaaS

Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

📋 Description

• Own the customer lifecycle: Seamlessly transition customers from their onboarding journey, focusing on long-term adoption and success, and growing the installed base revenue number. • Drive growth and retention: Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies. • Advocate for the customer: Interact with sales, professional services, and product team members on projects to connect client wishes to the larger business strategy. • Resolve customer problems: Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly. • Apply payment-processing expertise to drive outcomes: Advise on acceptance flows and integrations, collaborate on pricing/interchange questions, and partner with Risk/Underwriting, disputes/chargebacks, and PCI/security requirements. • Propose improvements: Coordinate with other teams across our organization to propose scalable improvements to our customer journey.

🎯 Requirements

• 5+ years’ experience in a SaaS based Customer Success role with renewal and expansion responsibility; history of overachieving company goals. • Payments expertise: Strong merchant services/payment processing background with the ability to navigate gateway/processor/acquirer/payfac/ISO models with a deep understanding of disputes/chargebacks, settlement/funding. • Bachelor's Degree or equivalent experience in Business, Marketing, Communications, Economics, or related field. • Proven experience advising customers’ CFOs and AR/Cash Application leaders; strong executive presence and communication. • Customer Obsession: Resolute focus on the needs of the customer above all. • Agility: Highly adaptive in the face of ambiguous and complex problems. • Follow-through: High motivation, bias to action and strong prioritization. • Empathy: Able to relate to others with a different view or experience. • Collaboration: Assertive with humility, demonstrates an ability to lead change positively. • Analytical thinking: Leverages experience and expertise to quickly identify and comprehend complex problems.