Customer Experience Representative

🔥 1 hour ago

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BodySpec

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11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

BodySpec is a company offering DEXA scans, which are precise measurements of body fat and muscle composition. They provide affordable, quick, and convenient full-body health scans starting at just $39. 95. With widespread locations and mobile clinics, BodySpec makes it easy for individuals to track and improve their health over time through detailed insights. Their services emphasize a human touch, with expert consultations to decode scan results, helping prevent injury and illness and support fitness goals. The company aims to make medical-grade health and fitness scans accessible to everyone, promoting measurable, life-enhancing changes.

📋 Description

• Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel • Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift • Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance • Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events • De-escalate and triage complex or sensitive client situations with composure • Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

🎯 Requirements

• 3+ years of customer experience in a high-volume environment (experience with CX platforms like HubSpot, AirCall, or Zendesk a strong plus) • Strong working knowledge of CX KPIs, metrics, and best practices • Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days • Exceptional written and verbal communication, with natural empathy across a wide range of clients • Genuine interest in health, wellness, and fitness, enough to learn the science of DEXA and explain it clearly • Ability to thrive with direct, unfiltered feedback. We’ll tell you exactly what you need to improve • US-based, with a reliable internet connection and a quiet home workspace

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) • Paid time off • Sick leave • Company-wide peer bonus program for recognizing excellent teamwork • Employee assistance program • Regular team events (both virtual and in-person) • Direct mentorship from experienced operators who’ve scaled companies before