Bold
Fintech • Finance • B2B
Bold is a company that provides digital financial solutions to businesses through its comprehensive payment system. It offers a variety of dataphones (card terminals) for in-person payments, as well as online payment solutions via payment links, buttons, and more. Bold also provides a financial account for businesses to manage their funds, with features such as instant payment reception, pre-approved loans, and business management tools. These services aim to help businesses easily accept payments and grow their operations. Additionally, Bold offers educational resources through its academy and provides robust customer support through various channels. The company is committed to enhancing business operations by simplifying the payment process and offering financial products to support growth.
Quality Sales Analyst
Job not on LinkedIn
November 12
🗣️🇪🇸 Spanish Required
Bold
Fintech • Finance • B2B
Bold is a company that provides digital financial solutions to businesses through its comprehensive payment system. It offers a variety of dataphones (card terminals) for in-person payments, as well as online payment solutions via payment links, buttons, and more. Bold also provides a financial account for businesses to manage their funds, with features such as instant payment reception, pre-approved loans, and business management tools. These services aim to help businesses easily accept payments and grow their operations. Additionally, Bold offers educational resources through its academy and provides robust customer support through various channels. The company is committed to enhancing business operations by simplifying the payment process and offering financial products to support growth.
📋 Description
• Apoyar la evaluación de procesos internos y en la mejora de la calidad del servicio al cliente tanto interno como externo. • Desarrollar auditorías, monitoreos y controles, con el fin de mejorar procesos y poder prestar el mejor servicio de la industria. • Proponer mejoras de los procesos ya existentes a nivel comercial. • Contribuir con el desarrollo sostenible del flujo de venta en los canales de ventas Hubs, Smb, Enterprise. • Analizar datos para identificar tendencias y procesos de mejora. • Realizar visitas de auditoría a comercios vinculados con Bold a nivel nacional. • Efectuar validaciones y seguimientos de malas prácticas que se puedan identificar a nivel interno para mitigar riesgos. • Llevar a cabo capacitaciones y herramientas innovadoras para el fortalecimiento de conceptos en el área comercial. • Mantener actualizada la documentación del sistema de gestión de calidad.
🎯 Requirements
• Profesional o estudiante de últimos semestres en áreas administrativas, ingenierías, talento humano o afines. • Experiencia de 1 año o más en documentación de procesos, creación y seguimiento de controles. • Experiencia demostrable en cargos o proyectos comerciales y/o de servicio al cliente. • Manejo de Microsoft Office Suites, looker studio. • Adaptabilidad al cambio. • Disponibilidad para viajar esporádicamente. • Conocimiento en fraude interno (deseable). • Conocimiento en AWS (deseable).
🏖️ Benefits
• Póliza de salud para ti • Acciones de la compañía de etapa temprana con alto potencial de retorno • Contrato a término indefinido • Salario competitivo • Trabajo remoto de tiempo completo • Cultura de aprendizaje y crecimiento • Tecnologías y procesos de clase mundial • Días libres adicionales a las vacaciones • Fondo de empleados • Bono para salud visual
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