Boldr
501 - 1000 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
Senior Customer Advocate
🔥 0 minutes ago
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Boldr
501 - 1000 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
📋 Description
• Respond to customer inquiries and provide solutions to customer issues • Support customers outside normal business hours when on call • Coordinate with operations staff and managers to schedule service visits • Dispatch service technicians to customer sites for maintenance and repairs • Answer incoming calls about product issues, service questions, and client concerns • Maintain professionalism and establish positive rapport with callers • Update customer information in Zendesk during and after calls • Stay current on product knowledge and company policy changes • Solve customer problems to improve client satisfaction, retention, and company results
🎯 Requirements
• Analytical and critical thinking with attention to detail • Passion for client satisfaction • Exceptional written and verbal communication skills in English • Ability to multitask • Ability to effectively prioritize workload • Ability to work in a team and independently • Well organized • 1–2 years of customer service preferred • Efficient knowledge of MS Office • Availability for occasional nights, holidays, and weekends • Ability to use and manage Zendesk or similar customer service ticketing software • Aptitude to quickly learn and navigate new technology, systems, and applications • Ability to accept feedback gracefully and with an open mind • Intermediate understanding of common Customer Experience best practices • Customer orientation and ability to adapt/respond to different types of characters
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