Field Services Representative

🔥 2 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

✨ Representative

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Boldyn Networks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🚗 Transport

🏛️ Government

Telecommunications • Transport • Government

Boldyn Networks is a leading provider of advanced network connectivity solutions, specializing in neutral host network infrastructure and end-to-end services. The company delivers mobile network coverage solutions, including small cells, distributed antenna systems (DAS), Wi-Fi, private networks, and high-capacity fiber. Boldyn Networks serves a diverse range of industries such as transport, healthcare, education, and government, and is recognized for its global expertise and innovative approach in enhancing wireless connectivity and infrastructure design. They are known for their role in creating smart, interconnected environments that support sustainable future infrastructure needs.

📋 Description

• Providing exceptional service to customers • Responding to emergency outages promptly • Maintaining own schedule for onsite customer appointments within 24-48 hour SLA • Configure, install, and support a variety of hardware and peripheral components such as laptops, desktops, monitors, keyboards, and printers • Support systems running Windows, Mac OS, and potentially Linux • Manage tickets using the help desk ticket queue • Tracking and updating escalation tickets • Maintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies • Prepare new equipment (or reclaimed equipment) for deployment using system imaging tools • Manage accounts and equipment for new-hire/termination processes • Work with vendors in matters concerning warranty support including Dell, Cisco, Aruba/ HP, CDW, and others • Provide end-user training sessions on relevant IT topics • Troubleshoot and resolve basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP, and DNS • Support administration of VoIP phone systems and LiveOps call center chat system • Administer accounts in cloud-based services including Office 365 (Exchange and SharePoint Online), DropBox for Business, and others • Provide support for locally-installed applications on systems including MS Office applications, Adobe applications, Evernote, MindJet MindManager, and others • Provide necessary level support of network devices • Support and administer accounts (access codes and fobs) in an office security system • Address end-user and network escalations • Coordinate client activities (e.g. move-in, conferences, and special events) • Monitoring, investigating, and retiring equipment alarms • Assist with customer install activities as needed • Seeing that Boldyn’s policies and end-user agreement are upheld in your perspective region • Generating reports as required • Attending training events as required • Other documentation and administrative duties as requested

🎯 Requirements

• Position requires skillset equivalent to a Help Desk Level II technician • 1 to 3 years Windows and/or Mac OS hardware and software support. • 1 to 3 years of help desk experience in a medium to large scale environment. • Microsoft Office support, including Outlook/Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others. • Documenting and adhering to established technical procedures and best practices. • Experience managing workload with a ticketing system, including service orders and account information gathering. • ServiceNow experience preferred. • Remote desktop support. • Understands Active Directory user accounts, security groups, and file share permissions • Understands system virtualization and reducing hardware footprint • Basic network troubleshooting and connectivity support, including the foundational understanding of TCP/IP, VoIP, LAN, and WIFI connections. • MCP, CCT, A+, Net+, or ACTC Certification. • Associate degree in Information Technology or closely related field. • Streaming, video conferencing, and audio-video support. • Understanding and familiarity with VoIP technologies.

🏖️ Benefits

• Hourly Pay: $25 - $30 • Annual Bonus • Learning and development opportunities • Competitive benefit packages • Paid Parental Leave • Vacation starting at 15 days increasing with length of service • 10 days paid sick leave • 4 days off each year to volunteer