Bonterra
1001 - 5000 employees
🤝 B2B
🤝 Non-profit
🌍 Social Impact
B2B • Non-profit • Social Impact
Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.
Client Support Specialist I
🕒 May 24
🇺🇸 United States – Remote
💵 $58.7k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
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Bonterra
1001 - 5000 employees
🤝 B2B
🤝 Non-profit
🌍 Social Impact
B2B • Non-profit • Social Impact
Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.
📋 Description
• Provide timely responses to inbound support requests • Triage and resolve client issues collaboratively • Escalate complex or urgent issues according to protocols • Maintain detailed records of client interactions • Participate in team meetings and skills trainings
🎯 Requirements
• 1 year of experience working with compliance, fundraising, and/or email tools • Knowledge of NGP8, EveryAction, VAN or VoteBuilder • Excellent oral and written communication skills • Strong critical thinking and problem-solving ability • Professional phone manner and patience • Proven ability to self-motivate and demonstrate work ethic • Strong collaboration skills
🏖️ Benefits
• Comprehensive benefits package that supports health and well-being • Opportunities for professional growth and development
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