Senior Customer Support

Job not on LinkedIn

🔥 16 hours ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bookaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

🚗 Transport

Travel • Transport

Bookaway is a travel technology company that simplifies the process of booking ground transportation tickets for travelers. Aimed at the new generation of travelers who prefer mobile convenience, Bookaway allows users to find, compare, and book transport effortlessly. By offering accurate information and 24/7 support from fellow travelers, the company enhances the travel experience, reducing stress associated with language barriers and local currencies.

📋 Description

• Resolve customer complaints via email or social media • Assist customers by providing the information they require • Communicate and coordinate with colleagues and other departments as necessary • Track bad reviews and support cases to identify problems and resolve them • Suggest and make changes to improve operational workflows • Help travelers resolve questions and issues, work closely with internal teams, and identify opportunities to improve the customer experience and support processes

🎯 Requirements

• Fluent English, both written and verbal — mandatory • At least 2 years of experience in Customer Support or a similar customer-facing role • Willingness to work late evening shifts: 15:00–00:00 Bangkok time (GMT+7), 5 days a week, Saturday to Wednesday, with Thursday and Friday off • Knowledge of OTA ticketing platforms, customer support processes, and related technologies • Strong problem-solving and multitasking skills, with the ability to manage and prioritize multiple tasks effectively • Excellent organization and time-management skills, with a proactive approach to meeting deadlines and resolving issues • Confident communicator, comfortable raising questions, escalating issues, and collaborating with colleagues across different teams • Adaptable and responsive, with the ability to work effectively in a fast-changing environment • A long-term mindset, with an interest in developing and growing within the company • Experience working with Zendesk is a plus