Customer Success Team Manager – Retention

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Booksy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💄 Beauty

🧘 Wellness

☁️ SaaS

💰 $70M Series C on 2021-01

Beauty • Wellness • SaaS

Booksy is a digital platform that connects customers with beauty and wellness service providers, such as hair salons, barbershops, nail salons, skincare specialists, and massage therapists. It offers users the convenience of booking appointments online with various service providers in cities around the world, enhancing the way beauty and wellness businesses operate by providing them with tools to manage appointments, client relationships, and marketing. Booksy aims to simplify the process of finding and scheduling beauty and wellness treatments, making it easier for customers to discover and engage with local professionals.

📋 Description

• Shape retention strategies across Western Europe and build high-performing teams. • Lead and coach Team Leaders covering Spanish, UK, and French markets. • Develop regional high-value customer lifecycle strategies to drive growth and minimize churn. • Analyze data and devise strategies to improve team performance.

🎯 Requirements

• Proven, deep expertise and experience in leading, coaching, and developing Team Leaders within a fast-paced Customer Success/ retention/ Key Account Management environment. • A proven track record of designing and executing customer retention strategies that successfully reduce churn and increase customer lifetime value. • Demonstrable experience managing Key Accounts (KAM) or high-value customer lifecycles. • Strong data-driven decision-making skills, with the ability to monitor performance, analyse metrics, and drive continuous improvements. • Excellent cross-functional collaboration and communication skills to align with regional management and international teams. • An owner’s mindset with experience in defining processes, leading strategic CS projects, and participating in talent recruitment. • Full professional proficiency in both English and Spanish, as you will be communicating with our global teams and local markets. • Bonus points if you speak French! It’s not a deal-breaker, but it’ll definitely help you stand out as we support our growing international teams. • Knowledge of the beauty industry (this is a strong plus for our team).

🏖️ Benefits

• Medical + dental insurance paid for by the company. • Your birthday day off. • 50 € per month to use on Booksy services. • Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops. • Access to psychologist sessions. • Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services. • We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.