Senior AI Business Analyst – 6 months FTC

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Booksy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💄 Beauty

🧘 Wellness

☁️ SaaS

💰 $70M Series C on 2021-01

Beauty • Wellness • SaaS

Booksy is a digital platform that connects customers with beauty and wellness service providers, such as hair salons, barbershops, nail salons, skincare specialists, and massage therapists. It offers users the convenience of booking appointments online with various service providers in cities around the world, enhancing the way beauty and wellness businesses operate by providing them with tools to manage appointments, client relationships, and marketing. Booksy aims to simplify the process of finding and scheduling beauty and wellness treatments, making it easier for customers to discover and engage with local professionals.

📋 Description

• Conduct structured discovery sessions across various departments to map real workflows and spot high-value AI transformation candidates. • Gather business and technical requirements, producing clear process maps, user stories, and functional specs usable by both engineers and commercial leaders. • Partner with Engineering, Data, and functional AI Captains to turn ambitions into prototype solutions and deliver agentic workflows. • Maintain our global AI Initiative Tracker, ensuring all metrics, project baselines, and company-wide ROI figures are accurate and clear. • Act as a vital link between program governance and execution, mapping out adoption blockers - whether technical or behavioral, and helping functions scale up their AI capabilities. • Stay current with developments in Generative AI, LLMs, Agentic AI, and Intelligent Automation that are relevant to Booksy's operating context.

🎯 Requirements

• Strong BA Foundations: Proven experience as a Senior Business or Process Analyst handling end-to-end discovery and process mapping in complex environments. • Transformation Experience: Demonstrated background supporting digital transformation, automation, or technology change initiatives. • Stakeholder Management: Exceptional communication skills with a proven track record of managing difficult rooms, challenging assumptions, and driving alignment without formal authority. • Hands-on AI Application: Direct, practical experience utilizing Generative AI, LLMs, or Intelligent Automation tools - not just general awareness. • Agentic Process Design: A solid understanding of how to structure, optimize, and map out workflows specifically for autonomous AI execution. • Multitasking Agility: The capability to comfortably lead workshops and manage multiple fast-moving discovery workstreams simultaneously across diverse functions. • Fluent English at C1 level or above. You must be able to lead conversations with international stakeholders and translate complex technical concepts into business-friendly language. • It will also help you to have: • Experience working within a fast-paced Marketplace, SaaS, or platform business structure. • Background collaborating inside a centralized transformation office or a cross-functional program environment. • Familiarity with AI adoption frameworks or hands-on experience contributing to technology ROI models.

🏖️ Benefits

• We're proudly distributed across the globe, with each market being remote-first. • Depending on which market you're joining, you might have office access or be fully remote - either works. • All we ask is that you're based in the country/region this role is advertised in. • Additional benefits that might differ depending on the location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists. • How AI helps us find great people • Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. • If you have questions, just drop us a note - we’re happy to explain more. • Our Diversity and Inclusion Commitment: • We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.