Account Manager (IT Solutions)- EST Shift

Job not on LinkedIn

August 21

Apply Now

Receive Emails with Similar Jobs

BorderlessMind

WebsiteLinkedInAll Job Openings

Recruitment • Enterprise • SaaS

BorderlessMind is a trusted remote staff augmentation partner that connects ambitious startups and enterprises with high-quality, global digital talent. They specialize in identifying and attracting talented professionals across various technical and non-technical skills, allowing clients to build remote teams that are culturally fit and mission-focused. Through their strategic staff augmentation solutions, BorderlessMind helps clients overcome skill gaps, reduce hiring costs, and enhance project execution. The company provides services such as configuring teams, advising on technical requirements, and facilitating seamless onboarding processes to ensure clients meet their business objectives efficiently and effectively.

51 - 200 employees

🎯 Recruiter

🏢 Enterprise

☁️ SaaS

📋 Description

• Track and manage customer and referral partner leads; process commissions • Prepare initial drafts of RFP responses (under guidance) • Maintain CRM: update deals, contacts, milestones, contracts, dashboards, and client tags • Support DocuSign processes for NDAs, MSAs, SOWs, and PSAs • Handle Direct Sourcing (DS) leads and follow up on payments • Create and manage SharePoint client folder templates • Schedule and manage QAR/AAR meetings; coordinate internally and send reminders • Prepare for QARs by collecting PM inputs and updating CRM/BloomGrowth with key outcomes • Maintain clean MOMs from meetings (via Read.ai ) • Track and follow up on NPS/CSAT surveys and report completion rates • Support client gifting logistics (DOBs, addresses, office/remote status) • Monitor hours for maintenance projects and assist with timesheet collection • Notify clients of India holidays • Manage and map reviews, testimonials, and case studies to relevant services • Track opportunities for new client reviews and testimonials • Assist in creating and updating case studies (initiate during QARs; use AI for contract checks) • Maintain accurate and approved logos by industry for web and presentations • Clean and update HubSpot and ensure clients are subscribed to newsletters • Maintain and update sales collateral, master company deck, and KPI dashboards

🎯 Requirements

• CRM management (HubSpot, SharePoint) • Client operations and cross-functional coordination • Lead tracking; contract processes (DocuSign) • Direct Sourcing (DS) leads and payments follow-up • Maintain CRM: update deals, contacts, milestones, contracts, dashboards, and client tags • Schedule and manage QAR/AAR meetings; coordinate internally and send reminders • Prepare for QARs by collecting PM inputs and updating CRM/BloomGrowth • Maintain MOMs from meetings (via Read.ai) • Track and follow up on NPS/CSAT surveys; report completion rates • Support client gifting logistics (DOBs, addresses, office/remote status) • Monitor hours for maintenance projects; timesheet collection • Notify clients of India holidays • Manage and map reviews, testimonials, and case studies to services • Track opportunities for new client reviews and testimonials • Create/update case studies during QARs; AI checks for contracts • Maintain logos by industry for web/presentations • Clean and update HubSpot; ensure clients subscribed to newsletters • Maintain/update sales collateral, master deck, KPI dashboards