Account Manager

15 hours ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Botrista Technology, Inc.

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Food and Beverage • Technology • AI

Botrista Technology, Inc. is a company focused on optimizing beverage programs for various industries, including restaurants, colleges, universities, and theme parks. They offer a platform with patented technology to dispense natural purees for over 2,000 unique drink recipes. With a minimal footprint of just 4. 5 square feet, their BotristaPro system allows businesses to transform their beverage offerings into profit centers. The company leverages AI-powered tools to analyze market trends and business goals, helping partners create trendy drinks that perfectly complement their menus. Botrista is dedicated to crafting beverages that elevate the entire restaurant experience and create enthusiastic brand influencers.

51 - 200 employees

💰 $38M Series B on 2022-10

📋 Description

• Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition. • Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking. • Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures. • Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business. • Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery. • Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team. In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages! • Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team. • Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations • Financial acumen: Full understanding of what motivates restaurant/food service operators and franchisees and fluent in explaining how our program benefits their business model. Detailed tracking of all of your accounts for frequent reporting to Botrista executives and check-ins with brand leaders.

🎯 Requirements

• High school diploma required. • Must reside in the Chicago, IL area. • 2-5 years of experience in a technical support, service operations, account management or field service role. Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred • Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations. • The ability to adapt to fast changing environments. • Familiarity with Business travel, Slack, Salesforce, and ClickUp. • Ability to travel regionally as required to support assigned accounts; personal transportation is required. • Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts. • Implement measures to reduce churn rate and retain existing accounts. • Regularly update clients on the latest products and services or advice on menu to increase drink sales. • Self-motivated and target-driven with a proven track record of meeting or exceeding metrics/targets. • Knowledge of the restaurant industry, including trends, challenges, and best practices. • Ability to work independently and as part of a team. • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. • Dual language is a desired but not required skill: English and Spanish.

🏖️ Benefits

• Fully company-paid Medical and 99% company-paid Dental and Vision Insurance • 15 PTO days, 7 sick days, and 14 holidays • Wellness Benefits • Cell Phone and Internet reimbursement • 401K