Director of Scaled Advising

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Bottom Line

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

📚 Education

🤝 Non-profit

Education • Non-profit • Community Development

Bottom Line is a nonprofit organization dedicated to supporting first-generation college students from under-resourced communities by providing personalized college advising programs. Their mission is to guide students through the college application process, help them navigate academic and personal challenges, and ensure they graduate career-ready with minimal debt. With a strong focus on mentorship and empowerment, Bottom Line transforms the lives of students by tailoring their services to meet individual needs and career aspirations.

📋 Description

• The Director of Scaled Advising leads Bottom Line's national scaled, virtual advising programs, including Bluprint and Get Schooled advising. • Bluprint is Bottom Line's scalable, light-touch advising program that supports students through college using digital tools, targeted outreach, and on-demand human support. • Get Schooled advising provides free, digital-first college and career guidance through personalized texting, content, and on-demand human and AI-supported advising. • This role sets strategy, quality standards, and the operating model for advising at scale, ensuring students receive high-quality, relationship-driven support through tech-enabled channels. • The Director leads a high-performing Scaled Advising team and serves as a key program voice on digital advising tools, informing the CPO and the MD, Program Strategy & Fidelity on opportunities and requirements, coordinating user testing of new tools, and partnering with the Transformation team to ensure tools support strong advising practice and student experience. • As a key voice in Bottom Line's commitment to scaling with quality, the Director shapes how scaled, virtual advising evolves to serve more first-generation, low-income students each year. • This role reports to the Managing Director, Program Operations. • Set the strategy, quality standards, and operating model for Bottom Line's national scaled advising across Bluprint and Get Schooled. • Define expectations for advisor practice, communication cadence, student experience, and case management across all virtual channels. • Set student outcome targets and operating KPIs that guide team performance. • Lead the ongoing evolution of the scaled advising model, ensuring it scales without losing relational quality. • Drive efficiencies in workflows and case management across virtual services, reducing advisor burden and improving response time and student experience. • Monitor scaled communications performance, identify content and workflow gaps, and recommend improvements. • Lead the Scaled Advising sub-team, including direct reports. • Partner closely with the Director, Success & Career Program Operations to coordinate handoffs and shared accountability for student outcomes. • Use engagement data, outcome metrics, and advisor/student feedback to refine the scaled advising model. • Represent Bottom Line externally on scaled advising, at conferences, with funders, and peer organizations across the college access and success ecosystem.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 8+ years of progressive experience in college access, college success, or comparable youth-serving programs, with at least 3 years in a leadership role. • Demonstrated track record leading advising teams in distributed, virtual, or scaled-delivery contexts. • Subject matter expertise across college access, financial aid, college persistence, and or early-career launch, particularly for first-generation and low-income students. • Experience leveraging technology, behavioral science, and/or AI tools in student-facing programming. • Strong analytical skills; comfort using engagement data, outcome metrics, and student feedback to inform program decisions. • Excellent written and verbal communication skills; able to represent Bottom Line credibly to advisors, students, partners, funders, and executive audiences. • Ability to partner cross-functionally and lead through influence, including with peers in Strategy & Fidelity, Program Operations, and Transformation. • Work authorization required. • Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values • Preferred: • Prior experience leading scaled or virtual advising at scale. • Familiarity with advising, communications, and CRM platforms used in scaled student support (for example, Mainstay or Element451 texting platforms and Salesforce / NPC or comparable systems). • Familiarity with AI agents, chatbots, or behavioral-science / nudge research applied to youth audiences. • Experience working in research, evaluation, or RCT-readiness contexts. • Lived experience or deep professional relationships in first-generation and low-income communities.

🏖️ Benefits

• Learn about our benefits here .