Legal Recovery Manager

Job not on LinkedIn

🕒 April 14

🗽 New York – Remote

🗽 New York – Remote

💵 $170k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney

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Bounce

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🚗 Transport

B2C • Travel • Transport

Bounce is a global luggage storage solution provider that partners with local businesses to offer secure spaces for travelers to store their bags. With over 13,000 locations in more than 4,000 cities worldwide, Bounce provides convenient and affordable luggage storage options, securing customers' belongings with $10,000 of protection. Users can easily book storage through the Bounce app, benefiting from flexibility with free cancellations and 24/7 customer support. Bounce is designed to enhance the travel experience by ensuring peace of mind while exploring destinations without the burden of carrying luggage.

📋 Description

• Own end-to-end legal recovery strategy — from account placement and attorney onboarding through litigation management, judgment enforcement, and post-judgment collections — ensuring consistent, compliant, and high-performing outcomes across all partner portfolios. • Manage and develop relationships with external law firm partners and litigation vendors, including performance monitoring, SLA accountability, fee negotiation, and ongoing quality review. • Drive strategy development and continuous optimization of legal channel segmentation, placement decisioning, and recovery prioritization while leveraging data and analytics to maximize net recovery outcomes. • Monitor and analyze legal recovery performance metrics including liquidation rates, cost-per-dollar-recovered, judgment conversion rates, and portfolio aging. • Deliver regular reporting and actionable insights to senior leadership. • Ensure strict compliance with applicable federal and state laws governing legal collections, including FDCPA, UDAAP, Fair Lending, and state-specific litigation and garnishment rules; proactively identify and remediate compliance risks. • Partner cross-functionally with Compliance, Finance, Product, and Recovery Operations to support audit readiness, regulatory exams, and ongoing governance requirements for the legal recovery channel. • Develop and maintain documentation, controls, policies, and playbooks for all legal recovery processes. • Serve as the internal subject matter expert for legal recovery strategy and execution. • Collaborate with the SVP of Recovery Operations and senior leadership on multi-year legal recovery roadmap development, benchmarking, and strategic planning. • Support RFP responses and partner onboarding efforts that involve legal recovery channel capabilities.

🎯 Requirements

• 5-10 years of experience in legal collections, litigation recovery, or attorney network management within a financial services or fintech environment. • Bachelor's degree in business, finance, legal studies, or a related field preferred. • Detailed knowledge of the end-to-end legal collections lifecycle — including pre-litigation strategy, suit decisioning, judgment enforcement, garnishment, and dormant judgment recovery. • Strong understanding of federal and state collections regulations, including FDCPA, UDAAP, Fair Lending, and applicable state litigation and exemption laws. • Demonstrated experience managing external law firm and litigation vendor relationships, including performance management, cost oversight, and quality assurance. • Analytical mindset with the ability to interpret recovery data, build business cases, and drive strategy through insights (experience with SQL, Excel, or BI tools such as Metabase is a plus). • Excellent communication and cross-functional collaboration skills, with the ability to translate complex legal and compliance topics for operational and executive audiences. • Highly organized and detail-oriented, with strong project management and process documentation skills. • Experience supporting regulated financial services environments, including participation in audits, regulatory exams, or second-line reviews, is strongly preferred.

🏖️ Benefits

• Competitive salary range of $170,000-$200,000 • Comprehensive benefits package • 401K + 5% Match • Competitive PTO plan • Collaborative and innovative hybrid working environment • Opportunity to grow in your career with a growing company