Support Engineer – Blue Prism Infrastructure

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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BP3 Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Consulting • Enterprise

BP3 Global is a consulting firm that specializes in transforming businesses through artificial intelligence and automation. They offer a range of services including workload automation, intelligent document processing, intelligent process automation, and low-code development, aiming to enhance efficiency and operational agility. Their expertise spans several industries such as banking, finance, insurance, healthcare, and telecommunications. BP3 Global partners with major software providers to deliver comprehensive, industry-specific process solutions, ensuring client success through innovation and streamlined business processes.

📋 Description

• Provide day-to-day operational support for Blue Prism environments (on-prem) • Diagnose and resolve customer-reported issues across: • Blue Prism Application Server, Robot runtime, and environment configuration • Blue Prism HUB and related components • Authentication, user management, and permissions • Connectivity, scheduling, and queue management • Analyze issues to determine whether they stem from platform configuration, infrastructure, or solution design, and implement or recommend appropriate corrective changes • Plan, coordinate, and execute Blue Prism platform upgrades and version transitions, including HUB upgrades • Coordinate with database teams to plan and execute SQL Server upgrades (e.g., MSSQL 2016 migrations) • Support the setup and configuration of Blue Prism reporting databases, including coordination with DB teams on schema, access, and data flow • Plan and execute failover server configurations for Blue Prism environments • Perform routine system maintenance including health checks, configuration reviews, and environment documentation Monitoring & Observability • Maintain and improve existing Dynatrace monitoring for Blue Prism infrastructure • Identify gaps in monitoring coverage and implement new monitors proactively • Use monitoring data to surface recurring issues and drive operational improvements • Act as a trusted technical contact for clients running Blue Prism in production • Communicate clearly about issues, root causes, and remediation steps • Balance responsiveness with thoughtful, sustainable solutions • Work with BP3 architects and senior engineers on complex or systemic issues • Coordinate with Blue Prism support when defects or product-level issues are identified • Contribute to documentation, runbooks, and operational knowledge transfer

🎯 Requirements

• Hands-on experience supporting Blue Prism in production environments • Solid understanding of Blue Prism architecture, including Application Server, HUB, runtime resources, and database dependencies • Experience planning and executing Blue Prism upgrades and patching cycles • Working knowledge of Microsoft SQL Server, including basic query writing, connectivity troubleshooting, and coordination with DBA teams • Working knowledge of Windows Server administration, including: • Log analysis and event viewer • Service management and restarts • Basic scripting (PowerShell or similar) • File system and permission management • Experience working in support or managed services environments • Ability to work independently, manage competing priorities, and communicate clearly in both written and verbal form • Familiarity with Dynatrace or comparable APM/infrastructure monitoring tools is preferred • Experience configuring or supporting failover and high-availability setups for application environments is preferred • Enterprise networking fundamentals (DNS, load balancers, SSL/TLS, firewall rules) as they relate to production troubleshooting is preferred • Prior client-facing consulting or enterprise support experience is preferred.

🏖️ Benefits

• Equal Opportunity Employer • 100% Employer Paid Health Insurance on basic employee plan with option to buy up • Employer HSA Contributions • 50% Employer Paid Dental & Vision Insurance • 401(k) with Matching Employer Contributions • 100% Employer-Paid Life Insurance, AD&D, and LTD • Student Loan Reimbursement • Cell Phone Reimbursement • Voluntary Accident & Critical Illness Insurance • Supplemental Life Insurance • Open PTO • A team that genuinely cares about you, not just the work you do!