
501 - 1000 employees
Founded 2013
📦 Logistics
🏥 Healthcare
✈️ Travel
Logistics • Healthcare • Travel
BPO Global Services S. A. S is a Medellín-based business process outsourcing (BPO) firm that provides contact center, information technology outsourcing (ITO), and knowledge process outsourcing (KPO) services to companies across industries such as financial services, healthcare, telecommunications, retail, logistics & transport, tourism and automotive. The company focuses on customer interaction management, IT and knowledge-driven back-office functions to help clients reduce costs, improve operational efficiency and increase customer retention, while emphasizing quality management and information security.
🕒 August 7
🗣️🇪🇸 Spanish Required
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501 - 1000 employees
Founded 2013
📦 Logistics
🏥 Healthcare
✈️ Travel
Logistics • Healthcare • Travel
BPO Global Services S. A. S is a Medellín-based business process outsourcing (BPO) firm that provides contact center, information technology outsourcing (ITO), and knowledge process outsourcing (KPO) services to companies across industries such as financial services, healthcare, telecommunications, retail, logistics & transport, tourism and automotive. The company focuses on customer interaction management, IT and knowledge-driven back-office functions to help clients reduce costs, improve operational efficiency and increase customer retention, while emphasizing quality management and information security.
• Crear y administrar cuentas de usuario en Microsoft 365 y Dropbox • Gestionar buzones de correo, configuraciones de email, licencias, permisos y accesos • Administrar procesos de onboarding y offboarding en Monday.com • Dar seguimiento a tareas y actualizaciones de flujos de trabajo • Gestionar tickets de soporte técnico en Zoho Desk • Diagnosticar, documentar, resolver y escalar incidencias • Mantener registros actualizados de los casos atendidos • Brindar soporte a usuarios internos por chat, correo electrónico, llamadas o acceso remoto • Resolver problemas de software, hardware, accesos y aplicaciones • Documentar procedimientos y soluciones técnicas • Colaborar con distintas áreas para garantizar operaciones eficientes • Apoyar consultas o incidencias simples relacionadas con Shopify cuando sea necesario
• Mínimo 2 años de experiencia en soporte técnico, help desk o IT support • Experiencia práctica administrando Microsoft 365: usuarios, licencias, buzones de correo, permisos y accesos • Experiencia gestionando usuarios y permisos en plataformas cloud • Conocimientos de Dropbox, Monday.com y Zoho Desk o sistemas similares de ticketing • Capacidad para diagnosticar y resolver problemas técnicos • Inglés escrito y hablado a nivel profesional • Capacidad para trabajar de forma autónoma y organizada • Excelente atención al detalle y habilidades multitarea • Conocimientos básicos de Shopify son una ventaja • Estudios universitarios o carrera tecnológica
• Opportunity to join a growing technology startup • Work with modern cloud-based tools • Gain experience in dynamic and international technology environments • 100% remote work
Apply Now🕒 March 27
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🗣️🇪🇸 Spanish Required
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