Field Application Engineer, Mobile

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Bragi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 $22M Series A on 2015-11

Manufacturing • Logistics • Consulting

Bragi is a company specializing in AI-driven headphones that provide a seamless audio experience equipped with Sound by Bose technology. They offer a platform of audio apps that enhance user experience through shortcuts and advanced AI user interfaces. Bragi partners with leading audio manufacturers to integrate their AI solutions and aims to make technology more intuitive and accessible.

📋 Description

• Support customers and partners during product evaluation, integration, development, testing, and production • Provide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior • Reproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers • Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities • Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams • Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed • Travel for on-site customer support when required

🎯 Requirements

• Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a similar customer-facing technical role • Strong experience with mobile app or mobile SDK integration • Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation • Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way • Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently • Fluent Chinese and English, both spoken and written • Nice to have: Understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices • Nice to have: Experience with embedded systems or firmware integration • Nice to have: Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms • Nice to have: Experience with hardware debugging tools, protocol analyzers, or simulation tools • Nice to have: Background in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains

🏖️ Benefits

• Home-office and flexible working hours • A flexible Learning & Development program, choose where you want to improve yourself • Exciting and challenging projects • Work hand in hand with worldwide-known audio brands • Opportunity to be part of an R&D team in Shenzhen, China and work with colleagues primarily based in Europe