Strategic Program Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $145k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Branch

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🔌 API

🤝 B2B

☁️ SaaS

💰 $282M Series F on 2022-02

API • B2B • SaaS

Branch is a mobile growth company that provides a comprehensive growth platform designed to maximize the value of digital strategies. Their services focus on improving customer engagement, optimizing advertising performance through sophisticated attribution, and ensuring compliance with data protection regulations. Serving over 100,000 companies from startups to Fortune 500 brands, Branch helps businesses create seamless user experiences across various channels, drive conversions, and achieve significant growth in mobile apps and engagement metrics.

📋 Description

• Client Relationship Management for Design Partners: Lead the client-facing aspects of product launches for design partners. • Project Management for Partner Integrations: Oversee the technical and operational aspects of partner integrations, ensuring smooth and timely project execution. • SOW Approval: Responsible for the sign-off of custom SOWs created for integration customers. • Liaison Between Product and Customer Success Teams: Serve as the bridge between Customer Success and Product teams. • Process Optimization and Enablement: Develop and refine processes for onboarding, customer feedback loops, and internal playbooks. • Manage the overall project charter, collaborating with various stakeholders from Sales, Account Management, Marketing, Product, Engineering, Success, Risk, and Support. • Maintain highly organized and comprehensive internal and external documentation. • Provide regular project updates to key stakeholders and executive management. • Participate in relevant client-facing meetings with key stakeholders, steering and influencing where necessary. • Negotiate customer requests while balancing needs with system capabilities, business impact, resources, and timelines. • Engage with technical stakeholders to solution, document, test, and deploy various integration workflows and configurations. • Accountable to revenue attainment on new logo bookings through user and product adoption.

🎯 Requirements

• 5-10 years of experience in enterprise project management, leading complex, cross-functional projects • Experience in designing, testing, and deploying integrated solutions, with a technical understanding of APIs, webhooks, and deployment best practices • Proficient in implementation best practices with demonstrated ability to create and deliver repeatable processes that drive improvements for KPIs such as time to launch, on-time delivery, revenue attainment, etc. • Strong verbal communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders • Highly detailed in internal and external documentation, with a focus on maintaining accurate and comprehensive records • Detail-oriented with the ability to think strategically and anticipate potential issues and risks • Proven experience in developing and implementing new processes, best practices, and supporting resources to drive repeatability and operational efficiency • Ability to solve complex technical and operational problems, with a strong focus on delivering exceptional customer experiences

🏖️ Benefits

• Market-leading medical, dental, and vision insurance • Stock options • Free Premium-Tier Origin Financial Wellness subscription • Monthly home-office stipend • 401k (TransAmerica) • 12-weeks paid parental leave for birthing and non-birthing parents • Flexible time off + sick and safe time • 11 paid company holidays • Branch@Branch Same Day Pay Option