Technical Support Engineer

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July 29

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Braves Technologies

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B2B • Information Technology • SaaS

Braves Technologies is a company that specializes in helping global technology companies establish dedicated offshore software development teams in India. Founded in 2003, Braves offers extensive expertise in engineering, human resources, and IT consulting, facilitating the incubation and management of talent across various technology domains.

51 - 200 employees

Founded 2003

🤝 B2B

☁️ SaaS

📋 Description

• The Technical Support Representative is the initial point of contact for 1st and 2nd levels of support. • Identify technical issues with our customer's software and hardware products and provide solutions to problems raised by their customers. • Acts as an advocate for the customer and a liaison between internal departments and external clients. • Demonstrates exceptional technical skills, judgment, investigation, and problem-solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations. • Responsible for receiving, logging, and responding to all post acceptance support requests. • Identifies customer issues, finds solutions or proceeds with the escalation process. • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration. • Documents clear descriptions of issues & problems from customers. • Proactively works with clients to ensure system uptime and optimal use of system functionality. • Develops technical documentation, FAQs, and maintains a knowledge database.

🎯 Requirements

• Minimum 3 years of experience troubleshooting networking, software, hardware, and communications technologies. • Experience in a Call Center/Help Desk environment • Strong knowledge in networking, databases, and software application troubleshooting • Strong knowledge of hardware and software components • Proficient with call tracking software • Strong communication skills including oral, written, and customer approach. • Strong time management skills • Bachelor’s Degree in Engineering or Computer Engineering

🏖️ Benefits

• Competitive Salary • Hybrid work culture • Flexible work timings • Family Group Medical Health Insurance • Group Accidental Insurance • Leave encashments (Gross, not just base salary) • Regular Fun and Sports activities. • Birthday/Anniversary Celebrations • Other benefits like Gratuity, PF/VPF, maternity, etc.