Product Owner, Zendesk, Babelforce

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🔥 2 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Breuninger

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1881

📣 Marketing

📦 Logistics

🛍️ eCommerce

Marketing • Logistics • eCommerce

Breuninger is a company that operates an online shopping platform offering a wide range of products. The company focuses on enhancing the shopping experience of its users through the use of cookies and web technologies, which are employed to improve online services, personalize content, and optimize advertising. Breuninger uses customer data, such as IP addresses and user behavior, to provide targeted advertising and a convenient shopping experience. The platform caters to multiple countries in Europe and is committed to respecting user privacy and cookie preferences.

📋 Description

• Administer and further develop low-code products such as Zendesk and Babelforce • Digitally map and optimize customer service processes • Promote new product features internally and increase user adoption • Gather and prioritize requirements from Operations • Orchestrate IT interfaces and external partners • Select and implement AI components • Apply prompting techniques and optimize systems for maximum efficiency • Lead subprojects and projects from market analysis through go-live • Design the optimal product for customer service

🎯 Requirements

• Several years of experience as a Product Owner, Business Owner, or in a comparable role • Experience in a rapidly changing e-commerce environment, along with an agile and innovative approach to work • A completed degree in business administration or business information systems is a plus • Extensive experience configuring and administering ticketing or telephony systems in customer service, such as Zendesk or Babelforce • Experience independently managing product enhancements or comparable projects • Ability to coordinate external partners and stakeholders • Strong affinity for low-code/no-code tools • Strong interest in AI solutions and modern prompting techniques • A strong sense of responsibility for reliable products and engaging customer interactions

🏖️ Benefits

• Voluntary vacation and Christmas bonuses • Contributions toward occupational pension plans • 30% employee discount, also available to your partner, including dining and hairdressing services • Additional vacation days from your fifth year with the company • Subsidy for your Urban Sports membership • Training and leadership development programs • Workation of up to 30 calendar days per year in selected European countries • Additional vacation days through salary conversion • Sabbatical option • Company Bike: conveniently lease the bike or e-bike of your choice

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