Implementation Manager

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brightfin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

Fintech • Enterprise • SaaS

brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.

📋 Description

• Lead implementation projects covering planning, design, communication, and execution of scoped requirements • Create and use customer project plans, identify risks, and plan remediation • Maintain internal and external program documentation • Host project calls and discovery workshops with onboarding clients • Develop and execute customer solution strategies aligned with company goals and scope • Track and communicate KPIs across organizational levels • Manage internal and external project expectations and communication • Organize customization scoping, documentation, tracking, and invoicing as applicable • Ensure application functionality testing alongside the Technical Implementation Specialist • Coordinate initial customer implementations and ongoing platform upgrades • Manage technical specialists responsible for platform builds and project-plan execution • Maintain project quality control and brightfin delivery standards • Establish and maintain business relationships with internal and external teams • Coordinate training and lifecycle transition stages • Identify business value and align contracted services with customer business objectives • Capture, document, and communicate system or process enhancement opportunities • Maintain current brightfin application technical knowledge and industry best practices • Ensure tools support optimal operational efficiency based on brightfin initiatives

🎯 Requirements

• Bachelor's Degree in an appropriate field of study or equivalent work experience • Knowledge and experience with Software Development Life Cycle (SDLC) models • Knowledge of Agile methodologies • Mixed experience as QA/TBA • Experience in Project Management or Product Implementation • ServiceNow experience is a plus • Strong analytical and problem-solving skills • Detail orientation, responsibility, attentiveness, and client focus • Team-player mindset and motivation to develop and solve complex tasks • Positive attitude and professional manner • Commitment to continuous learning and professional development • Ability to adjust quickly to change in a fast-paced work environment • Effective written and verbal communication skills across organizational levels • Ability to work independently and in a team environment • Self-motivated, self-disciplined, and result-oriented • Ability to work during US EST business hours • Prolonged periods of sitting at a desk and working on a computer • Candidates are subject to a background check • All employees must adhere to brightfin's Information Security and Privacy policies and procedures

🏖️ Benefits

• Medical insurance — after successful completion of the probationary period • Equipment — we set up everything you need to work comfortably from home • Full FOP administration — we handle all administrative matters related to your business entity • Unlimited paid time off — coordinated with your team • Annual salary review — based on performance review outcomes • Parental leave • Comfortable remote setup