L1 Technical Support Specialist – UA Private Entrepreneur Only

Job not on LinkedIn

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

brightfin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

Fintech • Enterprise • SaaS

brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.

📋 Description

• Review and prioritize incoming incidents based on urgency and complexity • Ensure timely and efficient resolution of technical issues within standard timeframes • Track ticket progress and provide regular status updates to internal and external stakeholders • Identify root causes and implement solutions or workarounds • Collaborate with key technical leaders to understand the platform and applications • Update and maintain the internal knowledge base and documentation • Collaborate with technical support agents and internal teams on complex issues • Escalate unresolved or challenging tickets • Ensure issue resolutions meet requirements • Identify product or process improvements, formulate problems, own or escalate resolutions, and manage the process • Accurately track time spent on tickets and technical issues to support resource efficiency and SLA adherence

🎯 Requirements

• High School Diploma or GED, minimally required • 1+ year of experience preferred • ITIL or ServiceNow certification is encouraged • Experience in SaaS Product support or ServiceNow • Desire to become more familiar with ServiceNow • Excellent verbal and written communication skills • Service and customer-oriented mindset • Demonstrated ability to troubleshoot technical issues and strong problem-solving skills generally • Working knowledge of the components in a web application stack • Ability to articulate technical subject matter in a clear and easy-to-understand manner • Excellent client-facing skills • Excellent team player, self-managed and self-motivated • Mature and professional demeanor, attitude, and approach • Ability to work Monday–Friday during US working hours (8am–5pm EST; 3PM–11:59 PM Kyiv time), with a 1-hour break • Ukraine Private Entrepreneur (FOP) status

🏖️ Benefits

• Medical insurance — after successful completion of the probationary period • Equipment — we set up everything you need to work comfortably from home • Full FOP administration — we handle all administrative matters related to your business entity • Unlimited paid time off — coordinated with your team; shift changes subject to Lead/Manager approval, provided they do not negatively impact team continuity • Annual salary review — based on performance review outcomes • Parental leave • Comfortable remote setup