Strategic Communications Response Lead

🕒 July 7

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Bright Horizons UK

WebsiteLinkedInAll Job Openings

10,000+ employees

📚 Education

Education

Bright Horizons UK is a leading provider of childcare services with approximately 300 nurseries and preschools throughout the UK. They are dedicated to supporting families by offering a range of solutions to help balance work and family life. With a focus on early years development, Bright Horizons UK provides bespoke curriculums tailored to inspire a lifelong love of learning in children. They also offer guidance on childcare funding options and support for special educational needs and disabilities (SEND). Additionally, the organization is committed to creating a nurturing environment where children can thrive, supported by skilled and caring professionals.

📋 Description

• Provide dedicated leadership and coordination of incident, media, regulatory and stakeholder communications. • Ensure that all high-risk situations are managed with speed, clarity and control. • Lead the development of consistent communications that protect the organisation’s reputation. • Develop clear, timely and consistent messaging for internal and external audiences. • Ensure all communications are aligned, accurate and appropriately risk-managed. • Support operational teams during live incidents. • Lead communications support for Taskforce (Lanark) activity and related developments. • Coordinate messaging across multiple stakeholders. • Support management of sensitive and high-profile issues. • Contribute to protecting the organisation’s reputation during scrutiny. • Strengthen processes for incident communications. • Maintain clear records and oversight of communications activity. • Identify opportunities to improve communication frameworks. • Act as a key point of ownership for reactive communications activity.

🎯 Requirements

• Significant experience in crisis, incident or corporate communications • Strong track record of managing high-risk, fast-moving issues • Experience handling media enquiries and developing external messaging • Exceptional written and verbal communication skills • Ability to operate calmly and decisively under pressure • Strong stakeholder management and influencing skills at a senior level • High levels of judgement, discretion and attention to detail. • Experience within a regulated or high-scrutiny environment (desirable) • Experience managing communications during reputational or safeguarding-related issues (desirable) • Understanding of multi-site operational organisations (desirable)

🏖️ Benefits

• Proud to be a Great Place to Work for 20 years. • Commitment to safeguarding and promoting the welfare of children and young people. • Inclusive employer welcoming people from all ages and backgrounds.