Call Center Sales Representative

Job not on LinkedIn

🕒 April 28

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Brightree

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Venture Round on 2008-07

Healthcare Insurance • SaaS • Pharmaceuticals

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

📋 Description

• manage inbound and outbound calls with patients to support resupply of existing products • Handle high-volume (100+) inbound and outbound calls per day • Serve as the primary point of contact for creating and booking patient orders • Complete tasks accurately and on time • Collaborate with internal and external teams to resolve issues • Monitor performance metrics and meet quality and service-level standards • Adhere to schedules and departmental procedures while working independently • Deliver exceptional customer service while effectively multitasking across multiple accounts

🎯 Requirements

• High school diploma required • 1+ year of customer service and/or sales experience • Self-motivated with the ability to troubleshoot and adapt quickly • Strong verbal and written communication skills • Highly detail-oriented with a focus on data-entry accuracy • Ability to multitask in a fast-paced environment • Comfortable working independently • Associate’s degree and/or relevant college coursework (preferred) • Prior call center experience (preferred) • Bilingual proficiency in Spanish (preferred)

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • Paid Time Off (PTO)