RCM Support Representative

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November 7

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Brightree

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Healthcare Insurance • SaaS • Pharmaceuticals

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

501 - 1000 employees

Founded 2002

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Venture Round on 2008-07

📋 Description

• Manages all email communication and Salesforce cases created by customer and RCM Operations teams regarding assigned customer base. • Uses Knowledge and Understanding to send cases to the appropriate RCM teams for resolution • Reviews Trending of Cases for areas of improvement • Keeps Customer Success Manager Apprised of Escalated issues received in cases from RCM Operations teams and Customers. • Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods • Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues. • Collaborates with all departments on any process gaps and initiates discussions for resolution.

🎯 Requirements

• Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers • Computer literate and proficient in using MS office programs • Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds. • An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization. • Self-starter, results-driven, highly motivated, high energy. • Brightree Software and/or DME Billing Experience • Salesforce • Microsoft Teams • SharePoint • Minimum of 2 years of related experience.

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver or two weeks of secondary caregiver leave