Account Manager

4 days ago

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Brightscout

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B2B • Branding • Design

Brightscout is a B2B design agency that specializes in transforming brands into industry leaders. They focus on providing branding, website, and app development services that help businesses stand out and redefine their industries. With a strategic approach combined with creative solutions, Brightscout aims to position their clients as billion-dollar organizations at every stage of growth. They have a proven track record of accelerating growth for tech companies and have aided in securing substantial funding and acquisitions. Their collaborative and agile methodology ensures high-quality results tailored to the specific needs of B2B businesses, particularly in the SaaS sector.

11 - 50 employees

🤝 B2B

📋 Description

• Client Relationship Ownership: Serve as the primary point of contact for relationship-level communication. • Lead strategic touchpoints such as monthly check-ins and quarterly reviews. • Keep engagement tone proactive, transparent, and collaborative. • Catch sentiment shifts early and intervene before issues escalate. • Expectation Management & Escalation Handling: Step in when expectations drift, communication breaks, or tensions rise. • Reframe unclear or unrealistic requests into structured direction for PMs. • Protect the team from scope creep by clarifying and reinforcing boundaries. • Handle escalations and defuse conflicts before they reach leadership. • Strategic Account Leadership: Understand each client’s business context, roadmap, and goals. • Identify and nurture upsell and expansion opportunities. • Quality-check strategic alignment of major deliverables. • Commercial Conversations: Partner with Sales on renewals, retainers, and new project discussions. • Support for Delivery: Ensure PMs have the context they need for smooth delivery.

🎯 Requirements

• 4+ years of experience in Account Management, Client Success, or Partnerships within a digital, creative, or product agency serving B2B technology clients. • Solid working understanding of design, engineering, and digital delivery workflows (how work is scoped, built, reviewed, and delivered). • Experience partnering closely with PMs and Sales to manage renewals, expansions, and change orders, keeping the account on track commercially and strategically. • Proven ability to own complex client relationships end-to-end, including senior stakeholders and multi-threaded accounts. • Strong expectation-setting and scope discipline — able to align priorities, clarify boundaries, and keep work on track without damaging trust. • Skilled in navigating difficult or ambiguous conversations (feedback, delays, tradeoffs, tension) with empathy and clear leadership. • Highly organized and proactive, with strong habits for structured communication, documentation, and follow-through.

🏖️ Benefits

• Unlimited PTO: Enjoy a truly flexible work-life balance with our unlimited paid time off policy. • Remote Work: Work from anywhere! We embrace remote work, giving you the freedom to choose your ideal work environment. • Flexible Schedule Tied To Project Needs: We understand that life happens. Our flexible schedules, aligned with project milestones, allow you to manage your time effectively and achieve your best results.