Customer Success Specialist

6 hours ago

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BrightSign LLC

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Hardware • Software • Media

BrightSign LLC is a global leader and reliable partner in the digital signage industry, offering end-to-end solutions that help businesses attract, engage, and captivate audiences. Their digital signage solutions include hardware, software, and cloud-based services, designed to create engaging visual content and interactive experiences across various sectors such as retail, enterprise, healthcare, and education. BrightSign provides customized digital signage players and accessories, all powered by their proprietary BrightSignOS, which ensures superior performance, reliability, and security. With a strong commitment to client support and seamless integration through the Bright Alliance program, BrightSign empowers businesses to enhance communication and brand presence through innovative audiovisual technology.

51 - 200 employees

Founded 2002

🔧 Hardware

📱 Media

💰 Private Equity Round on 2021-10

📋 Description

• Partner with the sales team to qualify leads, conduct introductory calls, and provide ongoing support that drives successful deal closures and fosters long-term customer relationships. • Guide customers through onboarding, setup, and usage of BrightSign’s cloud-based tools ensuring smooth adoption and experience. • Serve as the first point of contact for subscription-related questions, including orders, renewals and account needs, ensuring timely resolution and appropriate escalation to internal teams as needed. • Maintain ongoing communication to ensure customer satisfaction, resolved issues, and identify opportunities for value-added support and growth. • Support the subscription process and provide expertise around BSN.cloud to support Sales Reps and external customers. • Ensure proper documentation and tracking of customer information and engagement activities across internal systems. • Identify process gaps or recurring pain points and recommend improvements to enhance customer experience and internal workflows. • Provide feedback to Product and Sales leadership based on customer needs and use case trends.

🎯 Requirements

• 3–5 years of experience in Customer Success, Sales Support, or Software Enablement roles. • Experience with CRM and ERP systems like Salesforce and NetSuite. • Strong problem-solving, communication, follow-through, and organizational skills. • Ability to build positive relationships with customers, sales teams, and cross-functional departments. • Passion for customer experience, process improvement, and digital tools.

🏖️ Benefits

• Exceptional support and value from service platforms • Customer experience focusing role • Technical enablement and quoting support