Brightspeed
Telecommunications
Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.
Customer Experience Manager
Job not on LinkedIn
October 7
Brightspeed
Telecommunications
Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.
📋 Description
• Lead the in-life customer experience for our Enjoy service • Own the roadmap, backlog, and cross-functional delivery for key touchpoints including service performance, billing, payments, and plan changes • Work across Network/Ops, Engineering, Billing, Digital, Care, and more to eliminate friction • Deploy AI-powered solutions and measure impact
🎯 Requirements
• 6+ years in product, CX, or operations—telecom or in-life/billing experience preferred • Strong fluency in analytics, billing/payment systems, and conversational/IVR tools • Experience deploying AI/automation in production workflows • Proven cross-functional leadership and crisp communication skills
🏖️ Benefits
• Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • Paid time off • Comprehensive benefits
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