Enterprise Support Specialist

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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brightwheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 $55M Series C - Brightwheel on 2021-02

Education • SaaS • B2B

brightwheel is an all-in-one childcare and early education management platform that helps preschools, childcare centers, in-home caregivers, camps, Montessori programs and multisite operators manage billing and payments, enrollment and admissions, attendance and check-in, staff scheduling and payroll, family communication, curriculum and assessments, CACFP/health checks, and reporting via a mobile-first SaaS app used by administrators, teachers, and parents.

📋 Description

• Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates with flawless accuracy • Respond to customer questions and troubleshoot basic technical issues, such as login errors and password resets, via email in a timely, friendly, and professional manner • Follow detailed Standard Operating Procedures (SOPs) and instructions with full compliance • Perform data entry tasks with speed and precision • Identify recurring friction points and recommend process or documentation improvements • Contribute to a positive, high-performing team culture

🎯 Requirements

• Strong English fluency (verbal and written) • High attention to detail and high standards for accuracy • Proven ability to follow step-by-step instructions without deviation • Tech-savvy and comfortable learning new platforms and tools • Strong time management and organizational skills • Learns quickly, is energized by coaching and able to effectively implement feedback • Comfortable working independently in a remote environment for a US-based company as a contractor • Ability to work overlapping with U.S. time zones (ET or PT) • Preferred prior experience is not required: order entry / order management, Sales Admin / Support, data entry, customer support, or experience working for a US / international company

🏖️ Benefits

• Remote work arrangement • Opportunity to work with a distributed team • Coaching and feedback • Diverse and inclusive work environment • Equal opportunity employment