Customer Support Specialist, Email Support

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $6 - $7 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Manage customer orders and project requests from submission through delivery • Communicate with customers via email and provide timely status updates • Coordinate with internal teams and external partners to complete projects successfully • Track multiple customer projects simultaneously while maintaining accuracy • Investigate issues, gather information, and help identify solutions • Maintain accurate records and documentation related to customer requests • Collaborate with cross-functional teams to improve customer experience and operational efficiency • Handle every customer interaction professionally with a focus on customer satisfaction • Deliver customer orders for satellite imagery and geospatial data • Help customers understand and use available products • Complete all stages of the hiring process, including application, questionnaire, one-way video interview, live interview, and final interview

🎯 Requirements

• Excellent written English communication skills • Strong logical thinking and problem-solving abilities • Ability to manage multiple tasks and priorities simultaneously • Exceptional attention to detail • Strong organizational and time-management skills • Customer-focused mindset with a proactive approach to problem-solving • Comfortable working in a structured, process-driven environment • Ability to work independently and take ownership of issues • Experience in customer support, project coordination, account management, or similar roles is advantageous • Knowledge of satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields • Windows 11 PC (Mac not supported) • 16 GB RAM • Dual monitors • Webcam and USB headset • i5 processor or higher • Fibre internet with a wired connection (Ethernet cable) • Microsoft Teams / Office 365 • Strong written and verbal English communication skills • Resume submitted in English • Comfortable working Tuesday to Saturday, 1:00 AM to 10:00 AM CET, and Sunday, Monday, and public holidays, 8:00 PM to 8:00 AM CET; schedule may evolve

🏖️ Benefits

• Paid weekly in arrears • Fully remote opportunity • Backup power solution