Timeleft
51 - 200 employees
Founded 2020
👥 B2C
🏨 Hospitality
🏪 Marketplace
💰 Seed on 2021-11
B2C • Hospitality • Marketplace
Timeleft is a consumer-facing mobile-first platform and app that organizes weekly in-person social meetups—primarily dinners, drinks, and runs—matching strangers into small groups and handling all logistics (venue, group assignment, timing) so users just show up. The service emphasizes making friendships through curated, language- and personality-aware group assignments, operates in 200+ cities across 52 countries, and reports 3M+ members with hundreds of bookings per day. Timeleft targets adults (18+) seeking regular local social experiences without profiles, swiping, or planning.
Customer Support Representative
🔥 0 minutes ago
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Timeleft
51 - 200 employees
Founded 2020
👥 B2C
🏨 Hospitality
🏪 Marketplace
💰 Seed on 2021-11
B2C • Hospitality • Marketplace
Timeleft is a consumer-facing mobile-first platform and app that organizes weekly in-person social meetups—primarily dinners, drinks, and runs—matching strangers into small groups and handling all logistics (venue, group assignment, timing) so users just show up. The service emphasizes making friendships through curated, language- and personality-aware group assignments, operates in 200+ cities across 52 countries, and reports 3M+ members with hundreds of bookings per day. Timeleft targets adults (18+) seeking regular local social experiences without profiles, swiping, or planning.
📋 Description
• Respond promptly to customer enquiries across email, chat, and social media • Tailor responses to each customer's individual context and tone • Manage a high volume of tickets efficiently while maintaining quality • Flag recurring issues and critical bugs to relevant internal teams • Contribute to the internal knowledge base and FAQ • Identify opportunities to simplify or automate support processes • Triage and prioritise tickets based on urgency and impact • Participate in preliminary questions, an introduction call, a case study, and a final interview during recruitment
🎯 Requirements
• Strong written communication skills and a natural sense of empathy • Ability to juggle multiple conversations while keeping accuracy high • Experience with support platforms such as Zendesk • A proactive, problem-solving mindset • Comfortable working independently in a remote, fast-paced environment • Previous experience in customer support is required • Fluency in English is essential
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