Customer Happiness Team Member – Freelance

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Who Gives A Crap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🛍️ eCommerce

🌍 Social Impact

🤲 Charity

💰 $41.5M Series A on 2021-09

eCommerce • Social Impact • Charity

Who Gives A Crap is a socially responsible company that donates 50% of its profits to clean water and sanitation non-profits around the globe, helping those in need gain access to these essential services. The company specializes in eco-friendly products, primarily focusing on toilet paper made from bamboo, alongside other sustainable household items such as tissues and kitchen roll. Known for its environmental impact, Who Gives A Crap aims to reduce deforestation while also maintaining a strong commitment to social impact and charitable causes.

📋 Description

• Deliver personalized customer support across email and social media DMs • Take end-to-end ownership of product issues, delivery updates, and subscription needs • Manage subscription-related interactions and delivery queries • Identify recurring product issues and system roadblocks • Share actionable customer feedback and operational insights with leadership • Collaborate through Monday.com and Slack • Share best practices and contribute to a positive, solution-focused team culture • Use active listening to uncover root causes and resolve issues on the first attempt • Provide weekend and holiday coverage to support customers year-round • Work extended full 8-hour days during the October company event and December–January Holiday Break

🎯 Requirements

• Empathetic problem-solver and active listener • Ability to understand customer tone and validate concerns before proposing solutions • Ability to craft thoughtful, personalized responses without relying on rigid templates • Ability to maintain high resolution quality and response speed • Strong self-awareness and effective personal energy management • Proactive approach to seeking performance feedback from peers and leaders • Ability to ask clarifying questions and share ideas in 1:1s • Ability to identify process friction and operational updates • Weekend and holiday availability is required • Availability for shifts between 5am and 10pm • Baseline commitment of at least 20 hours per week • Availability to work and extend to full 8-hour days during specified company events and holiday coverage periods

🏖️ Benefits

• Chance to be absorbed into the permanent Customer Happiness Freelance Friends lineup, depending on business needs and performance • Meaningful support towards healthcare for the team around the world • Generous paid leave • Tailored learning and development opportunities • Free toilet paper • Work-life flexibility to scale from 20 to 40 hours per week during high-volume periods and holiday seasons