Customer Service Representative

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Olsam.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏪 Marketplace

🤝 B2B

💰 Debt Financing on 2021-08

eCommerce • Marketplace • B2B

Olsam is an e-commerce platform designed to help brands achieve rapid growth on Amazon and other digital marketplaces across the globe. The company focuses on equipping brands with the insights and strategies necessary to optimize their operations and scale effectively in the competitive ecommerce environment. Olsam partners with or acquires brands, offering a team of experts with extensive experience to manage and grow a portfolio of leading category brands.

📋 Description

• Deliver exceptional customer support across email, marketplaces (Amazon, Walmart and Bol) and ecommerce platforms (Shopify and TikTok Shop) • Resolve customer enquiries, complaints, returns and warranty claims efficiently, balancing customer satisfaction with company policies. • Collaborate with cross-functional teams to investigate issues, resolve customer concerns and drive continuous process improvements. • Maintain accurate customer records and case documentation across systems, including Confluence and PIM, ensuring information is up to date and accessible. • Meet agreed service level agreements (SLAs) and quality standards through effective case management and prioritisation. • Identify recurring customer trends and feedback, sharing insights that help improve our products, processes and overall customer experience.

🎯 Requirements

• Previous experience in a customer service or customer support role, ideally within an e-commerce environment. • Experience supporting customers across marketplaces such as Amazon, Bol, Walmart, TikTok Shop and Shopify. • Confident using customer support platforms such as eDesk. • Experience with NetSuite is advantageous. • Excellent written and verbal communication skills, with the ability to build trust and resolve issues effectively. • A proactive problem solver with strong organisational skills and keen attention to detail. • Comfortable working independently in a fully remote environment while collaborating effectively with a wider team. • Experience within the beauty, skincare or consumer goods industry would be beneficial, but is not essential.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Disability-committed employer