Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Paysend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Venture Round on 2021-12

Fintech • B2C • eCommerce

Paysend is a financial technology company that enables users to send and receive money internationally with ease. It provides a secure platform for both individuals and businesses to conduct cross-border transactions at competitive rates, featuring instant transfers to card payments and bank accounts. With a user-friendly mobile app, Paysend allows customers to manage their finances, track payments, and access exclusive offers, making it a popular choice for seamless financial transactions across the globe.

📋 Description

• Communication with our B2C customers to handle and resolve queries within SLAs • Escalate and liaise with our teams internally to investigate issues and find a resolution • Develop subject matter expertise in all areas of B2C at Paysend • Continuous Improvement - identify trending issues and escalate concerns accordingly • Continuous Improvement - reviewing current processes and making suggestions that would enhance the customer experience

🎯 Requirements

• Experience working in a CS environment, preferably B2C • Strong communication skills with sound decision-making skills • Willingness to take ownership of tasks & investigations • Self-motivated with strong organisational skills • Strong interpersonal skills to communicate with internal and external stakeholders • Ability to work in a pressurised environment with varying deadlines and priorities • Analytical - look for trends in issues and take corrective actions

🏖️ Benefits

• Global Impact • Meaningful Outcomes • Opportunities to learn and develop new skills • Collaborate with talented colleagues