AVENIR COLLECTIVE
2 - 10 employees
Founded 2018
💄 Beauty
🧘 Wellness
👥 B2C
Beauty • Wellness • B2C
AVENIR COLLECTIVE is a London-based consumer brand platform that acquires, builds and scales category-leading beauty, personal care, health, wellness and lifestyle brands. The company partners with founders and owners of brands that demonstrate strong consumer loyalty, proven product efficacy, repeat purchase behavior and authentic brand equity, and focuses on trusted products, long-term value and meaningful growth across channels and geographies. It operates as OLSAM OPCO LTD trading as AVENIR COLLECTIVE and offers partnership and career opportunities for people and brands in the beauty and wellness sectors.
Customer Service Representative
Job not on LinkedIn
🔥 29 minutes ago
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AVENIR COLLECTIVE
2 - 10 employees
Founded 2018
💄 Beauty
🧘 Wellness
👥 B2C
Beauty • Wellness • B2C
AVENIR COLLECTIVE is a London-based consumer brand platform that acquires, builds and scales category-leading beauty, personal care, health, wellness and lifestyle brands. The company partners with founders and owners of brands that demonstrate strong consumer loyalty, proven product efficacy, repeat purchase behavior and authentic brand equity, and focuses on trusted products, long-term value and meaningful growth across channels and geographies. It operates as OLSAM OPCO LTD trading as AVENIR COLLECTIVE and offers partnership and career opportunities for people and brands in the beauty and wellness sectors.
📋 Description
• Deliver exceptional customer support across email, marketplaces and ecommerce platforms • Resolve customer enquiries, complaints, returns and warranty claims efficiently • Collaborate with cross-functional teams to investigate issues and resolve customer concerns • Maintain accurate customer records and case documentation across systems • Identify recurring customer trends and feedback
🎯 Requirements
• Previous experience in a customer service or customer support role • Experience supporting customers across marketplaces such as Amazon, Bol, Walmart, TikTok Shop and Shopify • Confident using customer support platforms such as eDesk • Excellent written and verbal communication skills • Proactive problem solver with strong organisational skills • Comfortable working independently in a fully remote environment
🏖️ Benefits
• Exceptional customer support across email and marketplaces • Collaborative work environment • Fully remote role
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