Customer Service Representative – Seasonal

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MULTI SEAL Tire Sealants

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1981

📦 Logistics

🚗 Transport

🚘 Automotive

Logistics • Transport • Automotive

MULTI SEAL Tire Sealants is a company specializing in tire sealant products designed for industrial and recreational applications. Their products provide solutions to prevent air loss in tires, enhancing safety and performance for vehicles used in demanding environments. They focus on non-passenger vehicle tire sealants, offering a range of options tailored to industrial and lifestyle uses.

📋 Description

• Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role, requiring up to 8 hours of active phone time per day. • Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation. • Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties. • Drive timely resolution for all assigned cases within our ticketing system. • Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience. • Maintain a high level of reliability and dependability in a fully remote environment. • Adapt quickly to new processes, tools, and shifting priorities as our small team scales. • Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort. • Demonstrate a "creative learner" mindset by staying current on rapid product updates and company guidelines. • Take on new tasks and responsibilities as the company scales and customer needs evolve.

🎯 Requirements

• Must be based in the Philippines. • Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls. • English proficiency - strong spoken and written communication skills are required. • High School Diploma or equivalent. • High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source. • Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office. • Experience in the tire or automotive industry is a plus (but not required - training provided). • Positive, proactive, and collaborative team player who values kindness and inclusivity. • Available during business hours, will be scheduled for 5 days per week from Monday-Saturday between the hours of 5am-5pm Pacific Standard Time.

🏖️ Benefits

• Compensation: Range beginning at ₱37,000 Monthly • Flexible Work Environment: Fully remote with a set schedule aligned to U.S. business hours.