Senior Program Manager – Contact Center Transformation

Job not on LinkedIn

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $75 - $80 / hour

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Brillio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Private Equity Round on 2019-01

Artificial Intelligence • Consulting • Cybersecurity

Brillio is a technology consulting company that specializes in driving digital transformation for businesses across various industries such as banking, financial services, insurance, life sciences, telecom and media, healthcare, and retail. They focus on customer experience transformation, data and AI, product and platform engineering, and provide infrastructure, cloud, and security solutions. With an emphasis on engineering digital products and leveraging generative AI, Brillio aims to provide bespoke solutions that help businesses thrive in the age of AI and technological disruption. They also offer services to help businesses adapt to new technological challenges and turn disruptions into competitive advantages.

📋 Description

• Lead end-to-end delivery of complex contact center transformation programs and strategic initiatives. • Manage multiple concurrent projects, ensuring delivery on scope, schedule, budget, and quality. • Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans. • Drive program governance, including status reporting, risk management, issue resolution, and executive communications. • Lead cross-functional and geographically distributed teams to achieve project milestones. • Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance. • Manage project budgets, resource planning, and vendor relationships. • Establish and maintain project management best practices, methodologies, and documentation. • Identify dependencies, proactively manage risks, and ensure timely escalation of critical issues. • Foster collaboration, accountability, and continuous improvement across project teams.

🎯 Requirements

• Bachelor's degree in Business, Information Technology, Engineering, or a related field. • 8+ years of project or program management experience delivering large-scale business or technology initiatives. • Significant experience in contact center operations and transformation programs. • Proven people management experience, including leading cross-functional and matrixed teams. • Strong stakeholder management and executive communication skills. • Experience managing Agile, Waterfall, or hybrid project delivery methodologies. • Demonstrated ability to manage multiple priorities in a fast-paced environment. • Strong analytical, organizational, and problem-solving skills.