Call Center Sales and Customer Care Specialist

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🕒 March 1

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British Swim School

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

⚽ Sports

Education • Sports

British Swim School is a franchised swim instruction company that teaches children water survival and swimming skills using specialized, proven techniques aimed at preventing child drownings. The brand sells franchise opportunities to operators, providing training, marketing and operational support while keeping franchisees out of facility ownership by renting pools and handling scheduling. Part of Buzz Franchise Brands, it positions itself as a low‑investment, mission-driven business focused on child safety and scalable multi-unit growth.

📋 Description

• Engage in meaningful, human conversations with parents to explain the vital importance of our mission. • Use warm leads to help families find the right program and enroll their children. • Provide top-tier service by solving problems, answering questions, and being a steady hand for the community. • Guide families through enrollment with confidence and enthusiasm. • Handle inbound calls, texts, emails, and tickets with empathy and professionalism. • Support retention efforts by understanding concerns and offering thoughtful solutions. • Process cancellations, online enrollments, account updates, and billing changes. • Manage and maintain our in-house ticketing system. • Document interactions thoroughly to ensure smooth team communication.

🎯 Requirements

• Call center, sales, admin, or high-touch customer service experience preferred. • Strong computer literacy (Google Suite, CRMs, spreadsheets). • Ability to follow SOPs and maintain accuracy across systems. • Reliable high-speed internet, computer with webcam, and headset. • Ability to work evenings and weekends (we operate 7 days/week). • Bilingual English/Spanish required.

🏖️ Benefits

• Health insurance • Paid time off • Monthly Commission + performance bonuses (up to 25% extra over base pay upon goal achievements) • Flexible scheduling • Gym reimbursement (up to $25/month) • 401(k) plan • Medical insurance options • Growth opportunities within a fast-growing franchise