Technical Support Specialist

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Broadvoice

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Private Equity Round on 2020-12

Healthcare • Logistics • Consulting

Broadvoice is a rapidly growing company focused on cloud-based communication solutions, aiming to enhance meaningful connections between individuals. Offering a comprehensive suite of products including business phone systems, video and collaboration tools, SIP trunking, and contact center solutions, Broadvoice supports businesses in improving customer and employee experiences. They provide services across various industries such as healthcare, retail, education, government, and financial services. With a commitment to security and customer satisfaction, Broadvoice delivers scalable and cost-effective communication platforms like UCaaS and CCaaS to improve business operations and customer interactions.

📋 Description

• Provide technical customer support via phone, chat, and email • Research, diagnose, and resolve issues involving SIP signaling, RTP, call logs, VoIP, and SIP trunking • Troubleshoot call failures using logs and diagnostic tools • Identify root causes of call quality and connectivity issues • Document and track issues in the internal ticketing system • Escalate bugs and defects and document feature requests • Create and maintain knowledge base documentation • Support peer enablement with up-to-date technical information • Share real-time insights through team chat and internal collaboration channels • Develop technical knowledge through training, manuals, industry publications, and hands-on experience • Take on additional duties and special projects as assigned

🎯 Requirements

• Knowledge of VoIP • SIP trunking troubleshooting experience • Understanding of network fundamentals • Router configuration knowledge • Basic IT knowledge • Strong English communication skills, written, verbal, and in live customer interactions • Ability to manage time effectively • Detail-oriented in a fast-paced support environment • Previous technical support experience in a contact center environment within VoIP, telecom, or unified communications is preferred

🏖️ Benefits

• Remote-first work arrangement • Mentorship and real resources for career growth • Autonomy to own outcomes • Diverse and inclusive culture • Supportive team environment • Training and opportunities to sharpen technical skills