Broadvoice
Telecommunications • B2B • SaaS
Broadvoice is a rapidly growing company focused on cloud-based communication solutions, aiming to enhance meaningful connections between individuals. Offering a comprehensive suite of products including business phone systems, video and collaboration tools, SIP trunking, and contact center solutions, Broadvoice supports businesses in improving customer and employee experiences. They provide services across various industries such as healthcare, retail, education, government, and financial services. With a commitment to security and customer satisfaction, Broadvoice delivers scalable and cost-effective communication platforms like UCaaS and CCaaS to improve business operations and customer interactions.
Vice President, Product Management
7 hours ago
Broadvoice
Telecommunications • B2B • SaaS
Broadvoice is a rapidly growing company focused on cloud-based communication solutions, aiming to enhance meaningful connections between individuals. Offering a comprehensive suite of products including business phone systems, video and collaboration tools, SIP trunking, and contact center solutions, Broadvoice supports businesses in improving customer and employee experiences. They provide services across various industries such as healthcare, retail, education, government, and financial services. With a commitment to security and customer satisfaction, Broadvoice delivers scalable and cost-effective communication platforms like UCaaS and CCaaS to improve business operations and customer interactions.
📋 Description
• Define and drive the long-term product strategy for Broadvoice’s UCaaS and CCaaS portfolio with a focus on CX innovation. • Establish an inspiring vision aligned with company goals and industry direction. • Lead, mentor, and develop a high-performing team of product managers and contributors. • Own the full product lifecycle—from concept to launch to optimization. • Build and maintain data-driven product roadmaps. • Partner with Engineering to ensure timely, high-quality delivery of product capabilities. • Implement repeatable processes for product planning, requirements, and prioritization. • Develop comprehensive business cases for new product initiatives, including market sizing, customer value, financial impact, and required investment. • Define and track product financials such as revenue, margin, COGS, adoption metrics, and ROI. • Monitor product performance against KPIs and make data-driven recommendations for adjustments. • Collaborate with Finance on forecasting, budgeting, and portfolio-level financial planning. • Evaluate commercial models and pricing strategies to ensure competitiveness and profitability. • Serve as the internal advocate for the customer and user experience. • Conduct customer interviews, usability studies, and competitive analysis. • Identify emerging trends and new market opportunities to inform the product roadmap. • Partner with Marketing on GTM planning, launch readiness, and product messaging. • Support Sales with product expertise, competitive positioning, and roadmap visibility. • Coordinate with Operations and Engineering to ensure product reliability, scale, and compliance.
🎯 Requirements
• 10+ years of Product Management experience in SaaS, cloud communications, CX technology, or adjacent areas. • Deep expertise in UCaaS, CCaaS, or similar cloud communications platforms. • 5+ years leading and mentoring product teams. • Strong financial acumen, including experience building business cases, tracking financial performance, and driving ROI-based decision-making. • Demonstrated success in launching and scaling customer-centric cloud products. • Proficiency in Agile methodologies and modern product practices. • Excellent communication, leadership, and analytical skills. • Based in Portugal or open to relocation.
🏖️ Benefits
• Grow Your Career • Enjoy Flexibility • Community & Culture • Make an Impact
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