Senior Wholesale Specialist

🔥 8 minutes ago

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Brooks Running

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1914

🛒 Retail

👗 Fashion

⚽ Sports

Retail • Fashion • Sports

Brooks Running is a company well-known for its extensive line of running shoes, apparel, and accessories for both men and women. They emphasize providing high-quality products that enhance the running experience, offering popular models like the Adrenaline GTS and Ghost series. Brooks Running also caters to various running needs, such as road, trail, treadmill, and gym shoes, as well as support options. Additionally, they offer sports bras, tops, pants, and outerwear for a complete running wardrobe. With special attention to customer engagement, Brooks provides a shoe finder tool, gift guides, and a running club to support and inspire their customers.

📋 Description

• Communicate with internal and external customers via email, phone, and other communication channels, providing timely, accurate responses to inquiries and building relationships • Oversee the unique needs and requirements of specialized accounts and queues requiring strong business knowledge and technical skills • Seek positive, timely solutions to all customer questions and concerns, using a variety of system resources • Process data entry and order management tasks for orders and returns that require exception handling • Work with cross-functional teams (Marketing, eCommerce, Supply Chain, Distribution, Credit, etc.) to support business interactions for your focused channel of business • Gather data from patterns, issues, or factors you identify in the course of your work and share with the Leadership team to inform decisions on improving customer experience • Support Systems Team with data entry and other administrative tasks needed for system development, implementation, upgrades, and testing • Participate in the creation and optimization of customer-facing content for our Help Center for your channel of business • Participate in creating and modifying content for our Specialist-facing Helpdesk, Procedure Flow • Partner with our training team to help new team members onboard by offering expertise in practice sessions • Handle escalated customer situations as needed • Other duties as assigned • Manage orderbook responsibilities for the largest National customers. • Facilitate fulfillment of orders through partnership with DC team and understanding of individual customer shipping requirements.

🎯 Requirements

• Associates degree or equivalent experience preferred • 2+ years customer service experience with previous experience as a Runner Experience Specialist or demonstrated ability to perform the functions of the role to the highest standard • Intermediate to advanced proficiency in Microsoft suite, specifically Word, Excel, Outlook, Teams, PowerPoint • Advanced understanding and proficiency in the systems required in the lifecycle of an order: Enterprise Resource Planning tool, Order Management System, Payment systems, Sales Force Commerce Cloud, & Warehouse Management Systems, reporting tools, as needed per channel of service • Excellent verbal and written communication skills, demonstrating effective listening and delivery of complex information through concise, clear communication • Demonstrated excellence serving customers as proven through achievement in team KPIs • Able to work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first • Ability to manage adverse situations positively • Proven ability to work effectively independently as well as with a team • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company • Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exist to create the best outcomes • Demonstration of innovation and initiative—always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary • Embraces and lives the Brooks values • 1+ Years of Wholesale Order Management Experience • Ability to analyze data to identify inaccuracies or unexpected results

🏖️ Benefits

• medical, dental, vision, life and AD&D insurance • disability insurance • HSA and employer contribution • FSA • family & fertility assistance • 401K Savings Plan and match • employee assistance program • transportation assistance • three to five weeks of paid time off • eleven paid holidays • paid sick and parental leave • annual bonus based on company performance • product discounts • employee recognition • fitness discounts • volunteer and donation benefits