Renewals Specialist

🕒 July 30

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BrowserStack

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

💰 $2G Series B on 2021-06

SaaS • Testing • Cloud Computing

BrowserStack is a comprehensive cloud-based testing platform that enables developers and testers to run tests on real devices and browsers. It provides solutions for manual and automated testing of websites and mobile applications, ensuring compatibility, functionality, and performance across a plethora of devices and browsers. With features such as cross-browser testing, visual testing, and test observability, BrowserStack aims to streamline test automation, enhance test coverage, and improve overall testing efficiency. The platform supports integrations with various CI/CD tools and offers extensive browser and device coverage, ensuring seamless and bug-free experiences for users globally.

📋 Description

• Manage customer contract renewal process and present to key clients and senior-level executives to negotiate and close contract renewals. • Establish and maintain long-term relationships to maximize future retention and revenue opportunities • Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time. • Coordinate with BrowserStack customer-facing teams to meet, develop and implement strategic retention plans to accommodate goals. • Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention. • Manage account and contact information through the entire customer lifecycle process using Salesforce.com • Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts

🎯 Requirements

• 1-3 years of Renewals or Account Management experience in a SaaS organisation • Strong communication and negotiation skills - competent at providing clear and concise guidance through emails, over the phone, or in-person with a casual and confident tone. • Ability to cross-collaborate effectively • Knowledge of SFDC or similar CRM tools

🏖️ Benefits

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 • Gratuity as per payment of Gratuity Act, 1972 • Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends • Remote-First work environment that allows our people to work from home • Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience